October 13, 2016 Meeting
5:30 pm - Social time begins
6:00 pm - Mini-session
6:30 pm - Dinner
7:00 pm - Main Program
Dinner is your own responsibility, so eat (and pay for) what you want.
Jim Navetta, Quality and Continuous Improvement Trainer, Ivy Tech College will present
Dr. Deming proposed that the far and away majority of problems within an organization were management issues. He felt that the problems were systemic; and since management owns the system, they are responsible for it.
Despite this, there is still a strong desire for organizations to look at individuals as the source of the problem; there oftentimes is not inward reflection.
In his book The Lucifer Effect, Psychological Researcher Philip Zimbardo gives the history of his groundbreaking experiment (the Stanford Prison Experiment) where ordinary people were influenced to conform to a system in such a way that they compromised their core values.
We’ll use the principles Zimbardo outlines regarding dispositional, situational and systemic forces in how cultures can be created, and suggest how we can use the recognition of these forces to promote Dr. Deming’s ideas of changing the system, worker empowerment and pride in workmanship.
Minisession: Jim Navetta will discuss his article from Quality Progress article from 2010: